Privacy Policy

Our Commitment to Your Privacy

At FairCrew Poway Towing, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our towing and roadside assistance services. We only collect information that helps us serve you better and keep our services running smoothly.

Information We Collect

When you contact us for service, we collect basic information to help you. This includes your name, phone number, location, vehicle details, and a description of your problem. We may also collect payment information when you pay for our services.

If you visit our website, we may automatically collect technical information like your IP address, browser type, and pages you visit. This helps us understand how people use our site and improve your experience.

How We Use Your Information

We use your information to provide the towing and roadside services you request. This means dispatching a driver to your location, processing your payment, and keeping you updated on your service status.

We may also use your contact information to send you service confirmations, receipts, or important updates about our services. We do not sell your personal information to third parties, and we do not use it for unrelated marketing purposes without your permission.

Information Sharing

We keep your information private and only share it when necessary to provide our services. This may include sharing information with our drivers, payment processors, or insurance companies when required for claims.

We may also disclose your information if required by law, such as responding to a court order or legal process. We will never sell or rent your personal information to marketers or other third parties.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes using secure payment processing systems and limiting access to your information to employees who need it to serve you.

However, no method of transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

Cookies and Tracking

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can disable cookies in your browser settings, but this may affect how some features work.

Your Rights

You have the right to know what personal information we have about you and how we use it. You can request to see, update, or delete your information by contacting us. We will respond to your request within a reasonable time frame.

If you have questions or concerns about how we handle your information, we want to hear from you. Contact us and we will work with you to address your concerns.

Children's Privacy

Our services are not intended for children under 18, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the bottom of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Last updated: December 5, 2025